Flexible, reliable nurse call for modern healthcare settings.
Flexible, scalable, and robust monitoring solutions for modern residential care facilities and hospitals.
Integrate technologies to monitor residents and summon personnel for better care outcomes.
As an Ascom Australia distributor, Ikonix Technology can deploy and support industry-leading resident management and nurse call technology.
Residential and care home support.
The Ascom teleCARE IP solution is a customisable ecosystem of connected technologies to monitor residents in assisted living and care settings.
This scalable package can include:
- Wearables,
- Bedside monitor modules,
- Room controllers, and
- Wireless sensors.
Together these are designed to help you meet and exceed your care obligations and are supported by a comprehensive reporting suite to help you drive care outcomes.
Resident-worn wearables offer a large, easy push-button to summon an attendant. These can be a pendant or wristband and are IP67-rated to dust- and waterproofing, with location services to reduce patient wandering.
Bedside modules are a fixed call device, for residents to quickly request assistance to their location. They also feature a magnetic connector for bedside handsets and are sealed for hygienic cleaning.
The room controller manages alerts and escalations within its area, directing information from the satellite hardware, eliminating a single point of failure.
Wireless sensors detect motion and smoke. With their discreet design they remain unobtrusive, while supporting the care of at-risk residents, and can be assigned to rooms, windows, doors, or beds.
Automation
Alerts and messages request a response. When one doesn’t eventuate, they can automatically be routed through workflow escalation.
Reporting
Data is constantly gathered for compliance reporting, operational analysis, and continuous improvement in your facility.
Scalability
End-to-end compatibility with the full Ascom suite, including Myco smartphones, scaling from single sites to multiple locations.
Advanced solutions for hospitals.
Ascom Telligence is a next generation interconnected nurse call and integration solution developed for major hospitals.
This system provides caregivers with greater levels of information, at the point of care. It collates data from multiple sources including the patient themselves, medical devices, and other healthcare applications, and conveniently displays that for clinicians.
This data can also be exported, in an interoperable HL7 format, to an integrated Electronic Medical Record (EMR).
This system has been successfully deployed to major hospitals around the world, including the United States, Singapore, and the United Kingdom.
The centrepiece of the system is the Point of Care Hub. This collects and displays data for clinicians to absorb and understand, when performing care duties, as well as issuing and tracking tasks associated with the patient. The Hub also provides voice communication with other parts of the hospital, such as laboratories.
For the patient, there is the pillow speaker. This device helps patients make specific requests for assistance, such as notifying of pain, or asking for water. With Ascom SafeConnect™ it is also magnetised for easy access.
Using the Ascom Myco smartphones Telligence can provide automated presence tracking. This means recording time spent bedside and in-room, response times, and last known location, helping hospitals
Efficiency
Through the centralised task management system, Telligence becomes much more than an ordinary nurse call solution, helping facilities improve efficiency and improve care delivery.
Expandable
Telligence ingests data from multiple sources, and offers open, standards-based integration opportunities, such as to EMR systems or additional medical and communication systems.
Reporting
With advanced data analytics and reporting, from pre-installed and custom forms, your facility can engage in continuous improvement in service delivery.
Greater interoperability with Ikonix Messenger.
Connecting to more than 90 systems, Ikonix Messenger can be the core of your healthcare technology and communication system. This includes integrating the Ascom suite of products to more of the hospital’s systems.
Messages raised by a patient through the Ascom system can be dispatched to Ikonix Connect, SMS, pages and more, or into other integrated systems through a customised workflow, driving efficiency and responsiveness.
While Ikonix Technology is a channel partner for Ascom, we also have extensive experience working with alternate vendors’ nurse call systems, ingesting data into, and broadcasting out of the Message Integration Engine.
We have successfully implemented communication solutions featuring Acetek, Gladstone, Hills, Merlon, Micall, Questek and Rauland systems. This covers a significant part of the market, confirming that Ikonix Messenger is truly vendor agnostic.
Frequently Asked Questions
A nurse call system is any method for a patient or resident to summon an attending nurse or other personnel for assistance. These can be as simple as a single push-button with a paging annunciator at a hospital nurse station, or a comprehensive and innovative solution such as the Ascom Telligence package above where patients can indicate types of help required, or with integrated sensors for automating the event, such as responding to an elderly resident falling.
Packages such as The Ascom Telligence offer integration capacity to that constellation of peripherals, including the Ascom Myco smartphones. For all other vendors, or for greater expansion, Ikonix Messenger integrates with a variety of nurse call solutions, connecting these with your communication technologies.
With most systems, there will be a method of alerting fixed or mobile personnel that a call has been raised. This could include:
- simple bell or light,
- radio paging or annunciators,
- display solutions such as Ikonix Billboard, or
- A messaging solution like Ikonix Connect.
Some complete or enclosed systems will have their own display outputs. Ascom Telligence is one example of this. For radio paging systems, where the nurse call button generates a page, this can be directed to an overhead LED annunciator. Where more capability is desired, a solution such as Ikonix Billboard might be more suitable, as it offers customisable workflows and display, either integrated into a large screen, or as a module for existing monitors.
Nurses and other support workers are necessarily mobile within their facilities. This requires them to receive notifications of patient requests on the go. With a messaging platform such as paging or Ikonix Connect, they can receive alerts to a pager, or the smartphone they already carry. With systems such as either Ascom package, this can include the Ascom Myco handset, to ensure constant connectivity.
For care residents, it’s important that the facility is monitoring them, to provide the best support. However, that can often be intrusive of their privacy, or overly time consuming. A system such as Ascom teleCARE IP provides a suite of sensors to discreetly monitor residents, and generate alerts when intervention is required. This includes geofencing, to help with wander management, or room or bed sensors, to detect movements and falls. Automating these means a simple electronic device is present and detecting states of change, and alerting carers when they need to attend.