Automate and collaborate to manage infrastructure.
Efficiency in infrastructure management through communication.
Infrastructure management faces a wave of digitisation and tightening workforce conditions, according to EY. With solutions such predictive maintenance, KPMG suggest that long-term efficiencies can be found, to improve asset lifecycle.
Privacy and security in your communications
Managing critical infrastructure can mean stringent requirements about communication. Similar to the privacy requirements faced in the Health, being able to collaborate on infrastructure maintenance and construction in a secure manner is often a contractual requirement for this work. Keeping your data stored within the app, and organisational information stored with industry leaders and on Australian soil, we can assure our utilities and telecommunications partners of the security of their critical information.
Communicate with your field teams in one place
Field teams often cover vast distances to manage infrastructure. Offering a unified platform to communicate and collaborate can help them get more done with limited resources. Using Ikonix Connect on iOS or Android, your workers can communicate with one another and base, or request consultation with ease. Take up any handset device, or avoid assigning assets to contractors. Simply have temporary outsourced workers install the app and join your network.
Make better use of sensor data for immediate response
Much of your infrastructure is set up with alerts from sensors and other information. If an issue arises from a sensor, Ikonix Messenger can alert appropriate staff by their availability status for swift action. Automate actions and repeat alerts on a configurable pattern to ensure everyone has the right information. Data can even be issued by any or every means to get the message conveyed, with SMS, notifications in Connect, or radio paging for non-cellular sites.
Get specialist help in time, with role-based messaging
When a difficult problem arises, your team need to consult with your experts, but they're likely off-site. Rather than sending a full team to every task, enabling them to communicate and collaborate spreads your finite resources further. A technician at a remote site can contact, based on a prescribed role, the right specialist advisor on-call, even though they’re working from at another location.
Have staff always available with on-call rostering
Much like the health sector, your team needs to be available 24-7 should an issue arise with vital infrastructure. You have SLAs and a demanding community to manage. With Ikonix WebConnect you can schedule and publish on-call rosters. In the field using Ikonix Connect on their phone, team members can handover or takeover shifts, ensuring you have uninterrupted coverage
Depend on radio paging for critical communications
Infrastructure traverses the continent, but mobile phone cellular coverage does not. For locations without coverage, or for a robust and reliable solution when phone towers go down, radio paging is the answer. Ikonix Encode brings paging technology into the modern communications stack, allowing switchboard operations to easily page technicians in the field.
Route your teams to any task with message responses
When alerted to an issue, you need your field staff to get to site quickly. This might interrupt critical planned works. Using Ikonix Connect you can issue job alerts and have your teams on the ground acknowledge and respond to the concern, without ringing around to find someone available. If they’re not able to attend because they’re in the middle of something crucial, they simply decline the request, so others can respond.
Frequently Asked Questions
Managing Australia’s infrastructure means working with critical national security assets, and therefore your data can be subject to stricter requirements, including data residency.
Ikonix Technology hosts in your choice of two secure methods: on premises deployments to your own controlled infrastructure, or to cloud providers utilising onshore data centres, such as AWS. This ensures data never leaves Australia.
Data is also held in an AES-256 encrypted state, accessible only by specified personnel, achieving unparalleled security assurance.
The IUMS can be adapted to any type of environment. As this is a bundle of communications technologies, selecting the appropriate inclusions depends on your unique needs. For example, Ikonix Connect, our smartphone app, will be able to communicate wherever it can access internet, either 3/4/5G cellular, or by Wi-Fi.
While this might be the solution for many field services, the nature of some work types mean that this is not sufficient. In such cases, using the example of the NT’s Police, Fire and Emergency services, we have deployed paging networks to continue unbroken critical communications.
Ikonix Messenger is a Message Integration Engine, the software that sits between all your different, disparate technologies, connecting them so data gets to the right hands.
We have already integrated with more than 90 systems, from RTLS Indoor Positioning Systems and asset tracking, to BMS, radio paging, and all types of communication. This includes email, SMS, DECT phones, and our purpose-built critical communications app, Ikonix Connect.
When alerted to an issue, you need your
field staff to get to site quickly. This might interrupt critical planned
works. Using Ikonix Connect you can issue job alerts and have your teams on the
ground acknowledge and respond to the concern, without ringing around to find
someone available. If they’re not able to attend because they’re in the middle
of something crucial, they simply decline the request, so others can respond.
By integrating our systems, field workers using Ikonix Connect can easily call, video chat, instant text message, and send voice notes to and from office-based staff. Those at a desktop can access the full functionality of Ikonix WebConnect, including programmable hotkeys, for routine and critical job dispatch and alerts.
Both systems then integrate through Ikonix Messenger, so facility and automated alerts are sent to the relevant personnel, along your customised workflows.
This comprehensive system ensures the right information finds the right people.
Infrastructure facilities often have a Building Management System in place, to monitor operational activity.
Just like in a hospital which has systems such as HVAC, security and other facility controls, your site might have safety and security features, as well as operational systems such as the heating & cooling, and air quality management, as well as various pumps for liquid or gas flows.
Ikonix Technology integrates with several BMS solutions. We transmit system information to mobile workers, so they can intercede before a fault causes disruption to critical manufacturing services.